Returns made simple
We hope you will be delighted with your Zippy purchase. But, if you wish to return it for any reason, we have a returns and exchange policy to make this as simple as possible.
Please return the goods in their original condition and with labels intact within 21 days of receipt.
To help us to process your return, alongside the goods, please include your name, address and invoice number. Please also tell us the reason for your return and whether you would like a refund or exchange. Please send this safely to:
Zippy Baby Ltd
Unit 16a Deanway Trading Estate
Exchange orders are processed on receipt and your replacement item will be dispatched within three days, provided it is in stock. If your replacement item is out of stock, we will give you an expected delivery date or suggest an alternative product.
Items returned for refund will be credited back using the same payment method you used originally.
Unfortunately, we are unable to refund the returns postage and packaging costs however we will not charge to post your exchanged item to you. It is your responsibility to ensure that goods arrive safely.